Can I customise the size and colour of the stair runners?
Yes! We offer fully customisable stair runners, including width, length, edge type, and border tape colour to match your home décor.Do you offer matching floor runners, rugs, and doormats?
Absolutely! We make your stair runner to order, and using the same carpet material and cotton binding, we also create matching floor runners, doormats, and rugs.
What materials do you use for the stair runners?
We use high-quality materials. For the carpet, we use wool, polypropylene, nylon, and cotton. For the binding, we use cotton and polypropylene. We ensure they are finished to the highest standards, offering durability, comfort, and a luxurious feel.
How do I measure my stairs for a custom runner?
You can measure the width and length of your stairs, including any turns or landings, and we will guide you through the process to ensure a perfect fit.
Do you offer non-slip options for the stair runners?
Yes, we offer non-slip rug grips that keep your floor runner and rug safe and secure.
How long does it take to receive a custom order?
Custom orders typically take a few weeks depending on the complexity of your customisation, but we’ll keep you informed throughout the process.
Can I return or exchange a custom item?
As custom items are made to your specifications, they are non-returnable. However, if there is an issue with quality or a defect, we will work with you to resolve it.
Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs vary depending on your location.
How do I care for my stair runner?
Regular vacuuming and occasional spot cleaning are recommended. For detailed care instructions, please refer to the product care guide provided with your runner.
Do you offer installation services?
We do not offer direct installation services, but we can provide recommendations on professional installers in your area.
How long for a custom order?
Usually 3 to 5 working days.